Luisa Clare is proud to offer you our new online shopping service. It enables you to purchase designs promoted online and take advantage of special offers and promotions. If you have a query that is not covered here or would like additional information regarding a certain design please contact us at: info@luisaclare.com
Conditions of Sale
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All items on the website are shown as close as possible to the actual item. Colours can vary, however, with the type and quality of your computer monitor. Also, due to leather being a natural product, texture and colour may vary slightly from piece to piece.
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All promotions involving special items and prices are valid until the date specified or until that item has sold out (whichever happens first).
Delivery - Shipping and Handling Rates
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At this time we only deliver within Australia and the USA. If you live elsewhere and would like to purchase a Luisa Clare item please email info@luisaclare.com for the postage costs to your country.
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Deliveries in Australia are made by either Fastway Express Couriers or Australia Post and will arrive within 3 - 7 days from the date of your order (for in-stock items only). Delivery costs are $10 aud per item within Australia.
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Deliveries in the USA are made by registered post from Australia and will usually arrive within 7-10 days to major cities. Delivery costs are $10 usd.
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Please be sure to indicate your daytime delivery address.
Return and Exchange Policy
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The Luisa Clare return policy is only for items that are faulty. We do not offer a return policy for any other item whereby you have simply changed your mind.
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If the incorrect item is sent, Luisa Clare will reimburse the shipping costs of getting the incorrect item sent back.
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If you have received a faulty item please contact Luisa Clare immediately at info@luisaclare.com to discuss our return policy and your particular concern. Please note, approval must first be received before any items are returned. Additionally, we cannot accept the return of items that have been damaged by the user.
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Luisa Clare cannot refund any items bought through Luisa Clare Stockists.
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Luisa Clare will not accept the return of an item that is not returned new and unused.
Online Security
You may submit your credit card details in one of the following ways:
- online through our online secure website
- or by telephone (just email us and we will call you to get your credit card details)